“Honest work is much
better than a mansion.”— Count Lev Nikolayevich
Tolstoy
“It’s
a big job, just getting by”—Merle Haggard, “Working Man’s Blues”
Most everybody works hard, and despite this effort, most
everybody has limited resources. It’s disheartening for us to struggle and sacrifice
and yet still fear financial catastrophes, such as a major car repair or
outsized medical bill, to say nothing of the specter of job loss and the
uncertainty of retirement. We were told as children that we were special, at
least by Mr. Rogers et al, and so it is especially unsettling to find ourselves
living ordinary lives. It doesn’t seem fair.
This feeling of injustice, otherwise known as quiet
desperation, creates a problem to be solved, which in turn creates a market
with products to be sold. As with other terrors of modern life such as the
hopelessness of finding a suitable romantic partner or the failure to lose
weight, this void has been filled with a creature both utterly modern and
thoroughly timeless: the huckster.
Here, the huckster has taken the form of a “brand
ambassador,” who agrees with you in these key areas: You ARE special and you
were meant to be wealthy, wealthy in a way that manifests itself in material
goods and tropical vacations. You’re meant to be a success, but the problem is,
you’ve been doing it wrong (and nobody needs to tell you THAT). Your boss is
“buying you at wholesale and selling you at retail,” when fairness dictates
that you keep the fruits of your labor for yourself. You need to cut out the
middle man. Oh, and you get a Lexus.
To right this injustice, you simply join your new advocate in
a business opportunity known as multi-level marketing, also known as direct
selling or network marketing, but hereinafter called MLM.
In this post, I’ll define MLM and explain why it’s mostly
illegal and always ill-advised. I’ll explain why I advise anyone who will
listen to avoid these scams (and let me be clear: they are all scams in one way
or another).
What
is an MLM?
We’re familiar with MLMs because we can name a few of the
largest ones. The products are not sold in stores but are sold by your friends,
neighbors, and relatives, sometimes at parties or online. Perhaps someone we
know has approached us to sell Amway or Pampered Chef home products, Avon or
Mary Kay cosmetics, or Young Living or doTerra essential oils.
MLMs are regulated by state agencies and by the Federal Trade
Commission (FTC), which defines an MLM as an organization that
distributes products or services through a network of
salespeople who are not employees of the company and do not receive a salary or
wage. Instead, members of the company’s salesforce usually are treated as
independent contractors, who may earn income depending on their own revenues
and expenses. Typically, the company does not directly recruit its salesforce,
but relies upon its existing salespeople to recruit additional salespeople,
which creates multiple levels of “distributors” or “participants” organized in
“downlines.” A participant’s “downline” is the network of his or her recruits,
and recruits of those recruits, and so on. https://www.ftc.gov/tips-advice/business-center/guidance/business-guidance-concerning-multi-level-marketing
How
do legitimate MLMs differ from illegal pyramid schemes?
Chain letters and Ponzi schemes are clearly illegal and
ill-advised, and most people know those are sketchy, so it doesn’t make sense
to talk about those in depth here.
(A chain letter asks you to send money and a copy of the
letter to a certain number of people, with the false hope that you’ll get even
more money back. A Ponzi scheme takes money from new investors and gives it to
current investors, making them believe that the enterprise is profitable,
thereby defrauding them into investing more money.)
In short, organizations that don’t sell products but make
their money by recruiting new members who pay joining fees that profit those
further up the chain are certainly illegal pyramid schemes.
But MLM promoters often claim that MLMs are NOT pyramid schemes by definition, because MLMs sell real products. This isn’t necessarily true. An MLM can sell products AND function as an illegal pyramid scheme at the same time.
The key difference is: Do participants make money by profiting
from the sale of a legitimate product to other people, which is legal, or do participants
make money primarily by recruiting other people to join the organization, which
is illegal? See In re Koscot Interplanetary, Inc., 86 F.T.C. 1106, 1181
(1975)
That is, if you buy legitimate products from a wholesaler and
make your money by selling the products at retail to other people without
making false claims regarding the products’ effectiveness, you’re not breaking
the law.
Few MLM participants adhere to this, however, as I’ll explain
below.
Even
“legal” MLMs cause the participants to break the law
Many MLMs operate within the bounds of the law (barely). In
fact, they’ve wisely hired lawyers who specialize in this area of the law to
advise them on how to push the envelope—but not so far that they’ll be
sanctioned by the FTC or sued by a state’s attorney general.
Even if the MLM operates legally, its participants usually
don’t. They operate as independent contractors and are not closely supervised by
company employees, and their claims are hard to regulate because they’re made
at parties or on social media and not in widely distributed written materials
such as sales brochures.
This loose structure allows MLM participants to break the law
in two keys ways. First, they make (or attempt to make) a profit primarily
through recruiting new members rather than by selling product. Second, they
make false claims about the product.
Amway
and the 70 percent rule
We’ve established that a “legitimate” MLM is distinguished
from an illegal pyramid scheme because the bulk of its profits results from
product sales and not downline recruiting, but how much product must be sold to
satisfy this requirement?
The decision in the 1979 case In re Amway Corp. (93 F.T.C. 618) answers that question. Here, the judge
held that if 70 percent of an MLM’s earnings come from product sales, then the
MLM is not an illegal pyramid scheme.
It’s easy for an MLM to reach the 70 percent
mark. The MLM requires its new recruits to buy a certain amount of products
from it at the outset and perhaps at regular intervals, thus making 70 percent
or more of its profits from product sales. This works well for the MLM, but it
means that the members must sell all of those products or be stuck with them.
Even in the unlikely event that the member
sells that many bottles of lotion to the public, the earnings will not generate
enough income to make the effort worthwhile. The member may meet the 70 percent
rule but will be making a modest income, which isn’t the member’s goal.
The real money is in adding new recruits to the
bottom of the pyramid, which motivates the member to recruit new participants
and make promises that violate FTC regulations including the 70 percent rule.
The MLM is in the clear, but you are not. Because you’re an independent
contractor who is violating written MLM company policy that you agreed to when you
signed up, the MLM won’t defend you if you get into trouble.
False
claims
In addition to overstating the potential financial gains, MLM
participants are prone to make false or misleading claims about the products
themselves. These claims may constitute false advertising or worse—untrue or
even dangerous promises about the health benefits and risks of the products.
The biggest problem areas: Dietary aids, supplements,
anti-aging potions, and some household products.
When selling a dietary supplement or food product, to suggest
that a product is intended to “diagnose, treat, cure or prevent any disease”
violates the Dietary Supplement Health and Education Act of 1994. Further, to
make such claims violates the Federal Food, Drug, and Cosmetic Act. Taken to
the extreme, you could be practicing medicine without a license.
Two recent, egregious examples:
The now-defunct MonaVie (sellers of acai fruit juices)
claimed that its juices contained large concentrations of phenolics, which were
said to prevent or treat such conditions as hypertension, diabetes, and heart
disease. Independent laboratories tested the juice and found that it contained
fewer phenolics than Mott’s apple juice and Welch’s grape juice, even though it
was priced 40 times higher. The Food and Drug Administration (FDA) issued a
warning letter to MonaVie. The MLM toned down the claims, but its members did
not and continued to promote the juice as a miracle drug.
Essential oil MLM Young Living encountered a similar problem by
stating that using its oils in the home infused the household air with
disease-fighting and illness-preventing properties. The FDA sanctioned Young
Living, but this has not stopped its members from making these claims, and the
FDA has collected screen shots from members’ social media accounts as evidence.
While MLMs frequently violate FTC and FDA
regulations, that’s far from the only legal trouble they’ve encountered. They’ve
also been sued by celebrities for using their images without permission.
Anti-aging skin care MLM Nerium International settled out of court with actor
Ray Liotta when it falsely claimed that he was a Nerium customer and featured
him in advertisements that used doctored before-and-after pictures of his
“results” without his permission. (Speaking of Nerium, it contains oleander,
which is toxic in small doses. Users have reported skin rashes and other
serious side effects.)
Note that the MLMs have a team of lawyers and
millions of dollars to survive these legal actions. Its members do not, and the
MLM generally will not aid in your defense.
Both of these behaviors (profiting by recruiting
and making false claims) mean that the MLM participants are breaking the law
even if the MLM itself is not. And both of these behaviors are rampant in MLM
participants.
You’ll lose money
Despite
the compelling sales pitch, almost no one makes money by joining an MLM. Indeed,
the numbers are bleak.
A
study of 350 MLMs conducted by the independent research firm Consumer Awareness
Institute found that 99 percent of MLM participants lose money. (Jon M. Taylor,
MBA, PhD., “The Case (for and) against MLMs.”) The study further found that the
net income for the few who profited was insignificant. For example, acai juice
MLM MonaVie’s own financial disclosure report from 2007 showed that less than
one percent of members earned a commission at all, while ten percent of that
one percent earned a commission greater than $100 for the entire year.
And
do not believe the company’s claims that its participants earn money. These
reports, even when technically accurate, are written to deceive. For example,
the FTC found that Nu Skin’s “2008 Distributor Compensation Summary” listed the
income for the handful of people who made significant profits but then falsely
projected these earnings onto the other participants to show an astronomically high
rate of return for all participants. MLMs frequently do this: Take two or three
successful participants and then imply that all participants met with similar
success.
One
reason it’s hard to make money: Overhead is high. To comply with the 70 percent
rule, MLMs require recruits to buy large amounts of product, commonly $5,000 as
with Lularoe leggings. It’s hard to sell $5,000 worth of leggings to your
friends and family.
The
real money in MLMs, then, is made by the people who set up the company. That’s
not you.
It’s rude
Most
of us would sooner pick up a wild-eyed hitchhiker who is brandishing a bloody
knife than invite a relative into our home who is making an MLM pitch.
The
favorite sales and recruiting tool of the “brand ambassador” is the “party.”
Real parties are warm gatherings in which you artlessly spend time with people you
like. If you’re selling something, you’re not a host, the attendees are not
your guests, and it’s not a party. It’s rude to conceal a business venture in
the guise of a social event. Don’t do it.
There’s
nothing wrong with selling products or services to someone you know. Indeed, it
would be hard to avoid doing this if you own a small business. The difference
is: Are you trading on your relationship with this person to manipulate them
into doing business with you? If so, it’s unethical.
Even
more unpleasant, some MLM recruiters adopt cultish behavior. When I was
researching this post, many commenters reported that family and friends had
chosen to end relationships when their targets refused to join an MLM. When I left
comments on some online posts, MLM participants attacked me with harsh language
and fervor usually reserved for defending a political candidate. It was
downright disturbing.
To
me, this should be enough to dissuade you from joining an MLM.
How to research an
MLM
If
all of the above hasn’t stopped you from considering an MLM, I hope you’ll at
least research the MLM and make an informed decision.
Here’s
the best way to do it:
First,
don’t bother Googling the name of the company, even if you include “scam” or
“fraud” in your search terms. MLMs and their proponents write blog posts with
titles such as “I though this company was a SCAM but….” The first three or so
pages of your search results will return these phony positive accounts, so it
doesn’t help to Google. Further, MLMs tend to bully reviewers by threatening
them with lawsuits unless they remove their negative reviews. It’s therefore
hard to find any honest accounts of MLMs online.
In
general, the Better Business Bureau (BBB) is not helpful—for anything, really.
The BBB has been credibly accused of bias toward those businesses that pay
membership dues. It’s unlikely that the MLM would have been on the losing side
of the BBB’s dispute resolution process, so you’d either find no information at
all or an untrustworthy favorable rating. Skip the BBB.
Instead,
start with your state’s consumer affairs agency. Their website (and their often
helpful staff) will tell you if consumers have filed complaints against the MLM
(and they almost always have) and have detailed information on the various
scams and frauds that have plagued the state’s consumers. Tennessee’s is the
Department of Consumer Affairs at https://www.tn.gov/commerce/consumer-affairs.html, but find yours by
visiting your state’s secretary of state’s website and navigating to consumer
affairs from there.
While
you’re at the state level, ask your state’s attorney general’s office whether
the company has been sued by the state. Often, the state’s consumer affairs
division is part of the attorney general’s office, but it doesn’t hurt to check
both places even if this is so.
Then,
go to the federal level. The FTC website has quite a bit of helpful
information. In addition to its general information section on scams and fraud
and warnings about recent scams (https://www.consumer.ftc.gov/features/scam-alerts), it describes
recent and historical complaint cases and their outcomes. Start with https://www.ftc.gov/enforcement/cases-proceedings.
Next,
ask yourself (and the recruiter) these questions:
Start
with specific questions such as: How long has the company been in business? Who
is the CEO? Have there been any complaints? You’re not asking these questions
to get the specific information contained in the answers, but you’ll find that
the recruiter doesn’t know the answers at all, which is a very bad sign.
Ask
for time to consider the written materials. If you’re not allowed to do this, don’t
get involved. A legitimate business opportunity is upfront about its numbers
and wants you to make a sound decision. It provides its prospective investors
with written materials and gives them time to review them. Before you commit,
discuss the MLM with a trusted friend or adviser, particularly if the friend or
adviser is an accountant or a lawyer.
Think
about this: If the product is so effective and therefore profitable, why aren’t
the companies that make their profits from selling similar products already
selling THESE products? Cosmetic companies, for example, spend millions of
dollars per year on research and development, so it isn’t credible that Olay
and Neutrogena have failed to develop a certain revolutionary wrinkle cream or
bought the rights to sell it, and it doesn’t make sense that stores such as
Wal-Mart or Target aren’t making millions from retailing the product.
Because
the recruiter is discussing his income with you openly, ask to see his income
tax returns from the last year or so. If this sounds odd to you, consider that
any other company that would have you be their sales rep would show to you a
profit-loss statement, so why not this one? Your recruiter claims to be an
entrepreneur and wants you to be one, too, so it’s only fair that you examine
relevant financial documents.
If
this product is so effective at helping people lose weight or avoid the visible
signs of aging, has the recruiter effortlessly maintained a slim figure or an
ageless appearance? If not, clearly the product doesn’t work. If you think
about it, you may conclude that your cousin or friend appears to be aging at
roughly the same rate as the rest of us.
Finally,
consider your personality and interests. If you’ve never spent many hours per
week successfully selling products, or if you’ve got no experience running a
similar business, this may not be the best fit for you.
The
truth is, MLMs are profitable for those who own the MLM but not for those who
participate in it. The best way to be successful with regard to MLMs is to
avoid them entirely.